At habitatra.com, we are committed to providing you with high-quality furniture and home goods. If you are not completely satisfied with your purchase, you may request a return or exchange within the specified timeframe. Please carefully read our Return and Exchange Policy before placing an order to ensure that your request is processed smoothly.

  1. Return Policy
    We accept returns for most items. The following outlines the specific conditions and procedures for returns:
    Return Period:
    You may request a return within 30 days of receiving your item(s).
    Returned items must be unused, undamaged, and in their original packaging.
    Non-Returnable Items:
    The following items are not eligible for return:
    Personalized or custom-made items
    Clearance or discounted items
    Any item that has been opened or used (unless it is defective)
    If your item meets the above criteria, please contact our Customer Service team for further confirmation.
    Return Process:
    Log in to your account and navigate to the “My Orders” page.
    Select the item you wish to return and click the “Request Return” button.
    Provide a reason for the return and submit your request.
    Our Customer Service team will review your request and provide you with a return shipping label and return address.
    Repackage the item, affix the return label, and ship it to the designated return location.
    Return Shipping Costs:
    Unless the item is defective, the customer is responsible for covering the return shipping costs.
    For oversized or overweight items, return shipping costs may be higher; please confirm the applicable fees with us in advance.
    Refunds:
    Once we have received and processed your returned item, we will issue a refund to your original payment method. Refund processing typically takes 7–10 business days.
    Please note that the refunded amount may be subject to a deduction for the original shipping costs.
  2. Exchange Policy
    If you are not satisfied with your purchase and wish to exchange it for a different style or size, please follow the steps below:
    Exchange Conditions:
    Exchange requests must be submitted within 30 days of receiving your item(s). The item must be unused, undamaged, and in its original packaging.
    If the item meets the exchange criteria, we will assist you in exchanging it for your preferred style, color, or size.
    Exchange Process:
    Log in to your account, navigate to the “My Orders” page, select the item you wish to exchange, and click “Request Exchange.” Fill out the exchange information and submit your exchange request; our customer service team will review your request, confirm the details, and provide instructions on the next steps.
    We will arrange for the return of the item and send you a prepaid return shipping label.
    Repackage the item securely and return it to us.
    Once we receive the returned item and verify its condition, we will process the shipment of your new item.
    Exchange Fees:
    The shipping cost for the initial return will be borne by the customer; however, for the first exchange (provided the item meets our eligibility criteria), we will cover the shipping cost for sending out the replacement item.
    If you choose to exchange for an item of higher value, you will be required to pay the price difference.
  3. Damaged or Defective Items
    We place great importance on product quality and strive to ensure that the items you receive are in perfect condition. If you receive an item that is damaged, defective, or does not match your original order, please take the following actions immediately:
    Damaged or Defective Items:
    Contact our customer service team within 7 days of receiving the item. Please provide photos of the damage or defect, along with your order details.
    We will offer you the option of a return or an exchange, and we will cover the associated return shipping costs.
    Incorrect Items:
    If we have shipped the wrong item (e.g., incorrect style or size), please contact us immediately. We will provide a free return or exchange service to rectify the error.
  4. Return & Exchange FAQs
    How do I request a return or exchange?
    You can request a return or exchange by logging into your account, navigating to the “My Orders” page, selecting the relevant order, and clicking on “Return” or “Exchange.” Follow the on-screen instructions to fill out the required information and submit your request. We will process your request as soon as possible and contact you regarding the next steps.
    Where will my refund be issued?
    Refunds will be issued back to your original payment method. Please note that processing a refund may take some time; the exact duration depends on your specific payment method and your bank’s processing speed.
    What should I do if my returned item gets lost in transit?
    If you choose to return an item at your own expense, we recommend using a shipping method that includes tracking capabilities. We cannot be held responsible for returned packages that are lost or damaged during transit, unless you have used a prepaid return label provided by us.
    What are the packaging requirements for returning items?
    Please return the item in its original packaging, ensuring that the packaging remains intact and undamaged, to prevent any further damage to the item during transit. Please note that failure to return an item in accordance with these requirements may result in your return request being denied. 5. Return and Exchange Contact Information
    If you have any questions regarding returns or exchanges, or require further assistance, please contact our customer service team via the following methods:
    Company Name: Comfyness LLC
    Address: 805 MAULDIN RD APT 1901, GREENVILLE, SC 29607-8002
    Phone: +1 7745333105
    Email: douglasmays2896509@gmail.com

We will do our utmost to assist you and ensure a satisfying shopping experience!